Mark — the AI office manager

Your whole front office. One AI. Built by an operator.

Mark answers every call, builds estimates in the field, and runs the outbound that wins back old customers and lands brand-new commercial accounts — the work of a full front office and an outside sales rep, without the payroll.

Built and run by a fellow home-services owner — proven on real calls and real jobs
Call in progress
+1 (916) 555‑0148
CallerHey, my garbage disposal just stopped working and it's leaking under the sink.
MarkSorry to hear that — I can get a tech out for that. Is it humming, or totally dead?
CallerTotally dead. And there's water on the cabinet floor.
MarkGot it. I have tomorrow at 9:00 AM open with Jeremy. Want me to lock that in?
CallerYes, perfect.
Job booked & dispatchedTue 9:00 AM · Disposal repair · Assigned: Jeremy
100%
Calls answered
<1 ring
Pickup speed
24/7
On the phones
Built for plumbing · HVAC · electrical · handyman · restoration and every trade that runs on the phone Answers every call 24/7 — no voicemail, no missed leads One brain. Inbound, outbound, texts, and memberships — every channel, one system.
How it works

Two jobs, one system: answer the phone, and work the phone.

Most AI tools just pick up calls. Mark runs both directions — inbound and outbound — off the same brain that already knows your pricing, your schedule, and your trade.

Inbound

Never miss another call

Every ring is answered, triaged, and turned into a booked job on the calendar.

  • 01Answers instantly — every call, every hour, no voicemail, no hold music.
  • 02Triages the job — asks the right questions for the trade and the problem.
  • 03Quotes or estimates — gives a price, or books an onsite estimate when one's needed.
  • 04Books & dispatches — drops the job on the schedule and assigns the right tech.
Outbound

Fill the board on slow days

When the phones are quiet, Mark goes to work — calling and texting to create jobs, not wait for them.

  • 01Reactivates customers — reaches back out to past clients who've gone quiet.
  • 02Sells memberships — enrolls residential and commercial recurring plans.
  • 03Works commercial leads — multi-touch campaigns with agreements built in.
  • 04Books the result — every interested call lands back on your schedule.
The outbound engine

Mark doesn't wait for the phone to ring.

Most AI just answers calls. Mark works the phone in the other direction too — running a full slate of outbound campaigns that win back old customers, grow memberships, and bring in brand-new commercial business. All at once. All automatically. No one to manage.

New commercial prospecting

Your outside sales team, without the salary.

An outside commercial rep costs a salary, a truck, and commission — and still only dials so many businesses a day. Mark prospects new commercial accounts around the clock: it works your target list, gets past the gatekeeper, captures the decision-maker, runs a multi-touch follow-up cadence, and closes the enrollment — then hands you a booked relationship. It also re-engages commercial accounts that have gone cold. No salary. No draw. No days off.

See how prospecting works →
An outside sales rep
  • Salary plus commission, every month
  • One person, about eight hours a day
  • A few dozen calls on a good day
  • Sick days, turnover, slow ramp-up
Mark
  • No salary, no commission
  • Every commercial lead, 24/7
  • Multi-touch on the whole list at once
  • Never quits, never forgets a follow-up
Always-on

And it works the rest of your list, too.

Every campaign below runs on its own cadence, in the background, without anyone lifting a finger.

Lead capture

Speed-to-lead

Calls or texts a fresh lead within the minute — before a competitor can pick it up.

Learn more →
Lead capture

Unsold estimate follow-up

Chases estimates that didn't close and turns the maybes into booked jobs.

Win-back

Customer reactivation

Reaches back out to past residential customers who've gone quiet.

Win-back

Commercial reactivation

Re-engages commercial accounts that haven't called in a while.

Retention

Post-job follow-up

Follows up after the work to earn reviews, repeat jobs, and referrals.

Recurring revenue

Membership sales

Calls customers to enroll them in recurring service plans.

Learn more →
Recurring revenue

Membership by text

SMS-first membership campaigns for the customers who'd rather text.

Recurring revenue

Member onboarding

Welcomes and activates new members so the plans they bought actually get used.

Scheduling

Tech reschedule

Proactively reworks the day when the route changes, saving appointments that would otherwise fall through.

Why Mark, not a basic answering bot

The difference is what Mark knows about the actual job.

Anyone can build an AI that takes a message. Mark prices, scopes, and schedules real work the way your best office manager would.

Live material pricing

Pulls real-time material costs so quotes reflect today's prices, not last year's.

In-field estimator

Builds Good / Better / Best proposals from a photo or a description.

Learn more →

Crew sizing

Figures out how many techs a job needs before it ever hits the schedule.

Weather-aware scheduling

Books outdoor and seasonal work around the forecast, not against it.

Membership engine

Sells, enrolls, and renews recurring plans — the revenue that compounds.

Learn more →

Instant speed-to-lead

Spots a fresh lead and calls or texts back before it goes cold — often within the minute.

Learn more →
Who it's for

One brain. Two ways in.

Mark fits an independent shop and a national network the same way — the brain doesn't change, only the trade knowledge loaded on top.

For contractors

Run your front office on autopilot

Mark plugs into ServiceTitan and runs your front office — receptionist, dispatcher, and outbound caller — without adding headcount.

  • Capture every lead, around the clock
  • Quote and book without picking up the phone
  • Turn slow days into outbound days
  • Keep your CSR payroll flat as you grow
Book a demo for your shop
For franchise networks

One system across every brand

Mark was built for multi-location, multi-brand operations from day one. The same brain that runs one trade extends to the next by configuration — not a rebuild.

  • Consistent customer experience across owners
  • Network-wide membership and outbound revenue
  • Built and proven by an operator inside the trades
  • Extends brand by brand as you roll out
Talk about your network
"Never makes calls in sick. Never has a bad attitude. Always follows up, always closes. And he works the way an owner would — because the person who built him is one."
— David Queen, founder of Mark AIOwner-operator, home-services franchise · the trades, not a startup lab
Built by an owner, not a vendor

The person who built Mark runs the same business you do.

Mark AI wasn't dreamed up by software people guessing at how the trades work. It was built by a working home-services franchise owner — engineered, tested, and proven on real calls and real jobs in a live operation.

That's the difference you can hear in every call. Mark knows what a dispatch looks like, why an onsite estimate matters, and how a slow week turns into a full board. It's not a generic chatbot wearing a hard hat — it's a system built from the inside of the work it does.

Book a demo

Hear Mark answer a call.

Fifteen minutes. We'll walk through how Mark would handle your calls, book your jobs, and fill your slow days — on your trade, with your pricing.