The terms below govern your access to the Mark AI website and, where applicable, your use of the Mark AI service.
Last updated: June 28, 2026
These Terms & Conditions ("Terms") are a binding agreement between you and Mark The AI Office Manager, LLC ("Mark AI," "we," "us," or "our"). They apply to your use of our website at getmarkaioffice.com (the "Site") and, where you have a separate order or subscription with us, the Mark AI office-manager software and related services (the "Service"). By accessing the Site or using the Service, you agree to these Terms. If you do not agree, please do not use the Site or the Service.
Mark AI provides an AI-powered office-manager platform for home-services businesses, including an inbound AI voice receptionist, outbound calling and messaging, estimate and booking assistance, membership tools, and related features. The specific features available to you depend on your subscription and configuration. We may add, change, or remove features from time to time.
You must be at least 18 years old and able to form a binding contract to use the Service. If you use the Service on behalf of a business, you represent that you are authorized to bind that business to these Terms. You are responsible for keeping your account credentials confidential and for all activity that occurs under your account.
If you use the Service to place calls or send text messages or emails to your own customers and prospects, you are responsible for ensuring that your use complies with all applicable laws, including the Telephone Consumer Protection Act (TCPA), call-recording and consent laws, anti-spam laws, and any do-not-call or do-not-contact requirements. You agree that you have obtained any consents legally required to contact the individuals you load into or reach through the Service.
You agree not to use the Site or Service to: violate any law or third-party right; transmit unlawful, harassing, or deceptive content; attempt to gain unauthorized access to our systems; interfere with or disrupt the Service; or reverse engineer, copy, or resell the Service except as expressly permitted.
The Service uses artificial intelligence to generate speech, text, estimates, scheduling suggestions, and other outputs. AI outputs may contain errors and should not be treated as professional, legal, financial, or guaranteed advice. You are responsible for reviewing outputs before relying on them. Where the Service places automated or AI-assisted calls or messages on your behalf, you are responsible for any disclosures required in your jurisdiction.
The Service integrates with third-party platforms (for example, telephony, messaging, scheduling, and field-service management providers). Your use of those integrations may be subject to the third party's own terms. We are not responsible for third-party services, and their availability or changes may affect the Service.
If you subscribe to the Service, the fees, billing cycle, and payment terms will be set out in your order, subscription, or a separate written agreement. Unless stated otherwise there, fees are non-refundable, and we may change pricing on a going-forward basis with notice.
The Site, the Service, and all related software, content, branding, and materials are owned by Mark AI or its licensors and are protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription. All rights not expressly granted are reserved. Content and data you provide remain yours, and you grant us the rights necessary to operate and provide the Service to you.
The Site and the Service are provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will book every job, capture every lead, or produce any particular business result.
To the fullest extent permitted by law, Mark AI will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, lost revenue, lost data, or business interruption, arising out of or related to your use of the Site or Service. To the fullest extent permitted by law, our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the twelve months before the event giving rise to the claim.
You agree to indemnify and hold harmless Mark AI from any claims, damages, or expenses arising out of your use of the Service, your content or contact lists, or your violation of these Terms or applicable law — including claims relating to calls, texts, or emails you direct the Service to send.
You may stop using the Site at any time. We may suspend or terminate your access to the Service if you breach these Terms or use the Service in a way that creates legal or security risk. Provisions that by their nature should survive termination will survive.
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The state and federal courts located in California will have exclusive jurisdiction over any dispute that is not otherwise resolved, except where prohibited by law.
We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the Site or Service after changes take effect means you accept the updated Terms.
Questions about these Terms can be sent to support@markaioffice.com.