Outbound · Retention

The job's done. The relationship isn't.

Right after the work is complete is the highest-trust moment you'll ever have with a customer. Mark uses it — to earn reviews, repeat work, and referrals.

The most valuable moment most shops waste.

When a job wraps and the customer is happy, they're more willing to leave a review, book the next thing, or refer a neighbor than at any other time. But that window closes fast, and most businesses never follow up. Mark does — automatically, every time.

What Mark does after a job

  • Reaches out by call and text once the work is complete to check that the customer's happy.
  • Asks for a review while the experience is fresh — the reviews that build your reputation and feed your next leads.
  • Surfaces additional or repeat work the customer mentioned or is likely due for, and books it.
  • Opens the door to referrals from a satisfied customer.
Reviews, repeat work, and referrals are the three things that compound a home-services business — and they all live in the few days right after a job. Mark makes sure none of them get left on the table.

Turn finished jobs into the next ones.

See how Mark would follow up after your jobs.

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